LunarCleaning ServicesCleaning Company Insurance and Compliance in Sydney
Checking a Sydney cleaning company before you sign? Ask us for our insurance details and the paperwork your contractor file needs, and we'll send what we hold. No long form.
Free quote, no obligation. We write the scope first, then the price.
- Straight answers on paperwork
- One contact for questions
- Operating in Sydney since 2018
Why this page exists
Strata managers, building managers and procurement teams need paperwork before they can recommend a cleaner. Insurance, police checks and safety documents are usually the first thing asked for, and chasing them slows everything down.
So ask us first, not last. Tell us what your contractor file needs and we'll send what we hold, in one email, before you go any further.
Insurance
A certificate of currency is the document from the insurer that proves a policy is active. Ask any cleaner for one before they start work on your site, and check that the name on it matches the business you are signing with, that the dates are current and that the cover is for cleaning work.
Ask us using the form on this page and we'll send you our insurance details.
Police checks
WHS and safe work documents
| Document | Status |
|---|---|
| WHS policy | |
| Safe work method statements (SWMS) for higher-risk tasks | |
| Chemical register and safety data sheets for products used | |
| Incident reporting process |
Our cleaners complete any site induction you require before they start, and follow your building or site safety rules.
Need paperwork for your contractor file?Tell us what you need and we'll send what we hold.
How cleaners are supervised
How complaints are handled
- Tell your contactCall, message or email your Lunar contact with what was missed or what went wrong.
- We check and fix itWe check it against the scope and fix it, or explain if it's outside the scope.
- We confirm it's doneYou hear back from us when it's fixed, and we note it so it doesn't happen again.
What to ask any cleaning company
- Can you send your certificate of currency for public liability today?
- Do you hold workers compensation insurance for your cleaners?
- Are your cleaners police checked, and how recently?
- Do you have a WHS policy and safe work method statements for the work on our site?
- Who supervises the cleaners, and how do you check the work?
- How do we raise a complaint, and how quickly is it fixed?
Use these questions to compare every cleaner on your list, including us. Our free strata cleaning scope checklist helps you compare the work itself.
Tell us what your file needs
Every strata manager and procurement team asks for a slightly different set of documents. Tell us what yours needs and we'll reply with what we hold, in one email, so it can go straight into your contractor file.
Police checks and site access
Before the first clean we agree in writing who will come to your site, how keys, swipe cards and alarm codes are handled, and which areas are off limits. If your building or business needs police checks or other clearances for anyone who works on site, tell us at the walkthrough and we'll confirm what we can provide.
How the work is checked
The standard comes from the written scope, not from memory. Every area, task and frequency is listed, so anyone on the committee or in your office can check the work against it.
You have one contact at Lunar for your site. After the first few cleans we check in with you, go through the scope and change anything that isn't working. If something is missed after that, tell your contact once and it gets fixed.
Why the paperwork matters to strata committees
An owners corporation is responsible for the common property, and most strata managers keep a file for every contractor who works on site. A missing certificate of currency or safety document can hold up approval, so we send the pack as one email that can go straight into that file.
If your managing agent uses a contractor onboarding portal, send us the link and we'll complete it before the first clean.
Asking for documents from any cleaner
Whoever you choose, ask for the documents in writing before the first clean, not after. Check that the name on the certificate of currency matches the business you are signing with, that the policy dates are current, and that the cover is for cleaning work. If anything doesn't match, ask before you sign.
What Sydney customers say on Google
Compliance questions
How do I get your insurance details?
Use the short form on this page and tell us what your file needs. We'll reply by email with what we hold.
Can you add our building or company as an interested party on your policy?
Do you sign contractor agreements from strata managers?
Yes, we're happy to review your contractor agreement and onboarding requirements.
How often is your insurance renewed?
Every year.
Do you need our site induction before starting?
Yes, we're happy to complete any induction or onboarding your building or business requires before the first clean.
Ask for our insurance details
Tell us what your contractor file needs and we'll reply by email with what we hold.
- We read your note and check what your contractor file needs.
- We reply by email with the details we hold.
- You decide with the paperwork in front of you.
Operating across Sydney since 2018. See our insurance and compliance.