LunarCleaning ServicesOur Cleaning Process: How Professional Cleaning Works
From site walkthrough to written scope to regular reporting: how Lunar plans, delivers and checks every clean.
Free quote, no obligation. We write the scope first, then the price.
- Walkthrough before price
- Written scope
- One contact
Five steps, the same every time
Here's exactly what happens from your first call to the first clean, and after it. Five steps, the same on every strata and commercial job. Homes follow a shorter version: we agree a checklist, confirm the date and price, clean, and come back if something on the checklist was missed.
- Site walkthroughWe visit and walk the building or premises with you or your building manager. We note every area, how busy it gets, access, alarms, storage for equipment, and anything we shouldn't touch.
- Written scopeWe write down each area, the tasks in it and how often each one is done. It's in plain language so you can forward it to a committee or head office as it is.
- Price and start dateOnce you're happy with the scope, you get the price for it and we agree a start date. Nothing changes in price unless the scope changes, and that's agreed in writing first.
- ReportingYou have one contact for the site.
- ReviewAfter the first few weeks we check in. Is the frequency right? Has anything changed? We adjust the scope with you if needed.
What a site inspection covers
- Every area to be cleaned, room by room or floor by floor
- How many people use the space and when it's busiest
- Access, keys, swipe cards and alarm codes
- Where equipment and products can be stored on site
- Floor types and surfaces that need special products
- Bin collection days (for strata buildings)
- Any existing scope, tender or contract to compare against
Ready for a walkthrough?Book it with a call or the short form.
What a cleaning scope looks like
A cleaning scope is a list of areas with tasks and frequencies. For example: "Lobby: sweep and mop hard floors, clean entry glass both sides, wipe mailboxes. Three times a week, Monday, Wednesday, Friday." Every area in the building gets a line like that. You can download a blank version from our strata cleaning scope checklist page.
For homes
Home cleaning is simpler. You tell us the suburb, the size of the home and what you need. We confirm the price, the date and what's included. We clean to our checklist, and for end of lease cleans that checklist is the agent's own room-by-room list.
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Process questions
Do I have to be there for the walkthrough?
It helps, but a building manager or staff member who knows the site is fine.
How long does it take to get a scope and price?
It depends on the size of the site. We'll tell you at the walkthrough when to expect it.
Is the walkthrough free?
Talk to us when you book it.
Send us a message
Tell us a little about the job, and the best number to reach you on.
- We call you to ask a few questions about the site.
- Walkthrough we look at every area with you.
- Written scope and price itemised, so you can compare.
P.S. The walkthrough is a site visit, not a sales pitch. If we're not the right cleaner for your building or business, we'll tell you.
Operating across Sydney since 2018. See our insurance and compliance.