LunarCleaning ServicesTerms and Conditions
The terms that apply when you use this website or engage Lunar Cleaning Services for cleaning work in Sydney. Last updated:.
Terms of use
Using this website
The information on this website is general. We try to keep it accurate and up to date, but services, availability and details can change. Nothing on this website is an offer to provide a service at a set price until we confirm it with you in writing.
Quotes and scope
Our quotes are based on the written scope agreed with you. Work outside the scope is quoted and agreed before we do it.
Bookings, changes and cancellations
Access and safety
You agree to give us safe access to the areas in the scope, with power and water available where needed. We follow your site rules and inductions.
End of lease cleans
End of lease cleans are done to the checklist agreed before the clean. If something on that checklist isn't up to standard, tell us within a few days of the clean and we'll come back to it. Damage, wear and tear and anything not on the checklist are not covered.<!--GUARANTEE--><!--/GUARANTEE-->
Payment
Damage and complaints
If you think something was damaged during a clean, tell us as soon as possible, ideally within a day, with photos. We'll look into it and, where we're responsible, work with you and our insurer to put it right. Complaints about the quality of a clean are handled as described on our insurance and compliance page.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Changes to these terms
We may update these terms from time to time. The version on this page applies to new bookings from the date it is published.
Contact
Questions about these terms? Call 0404 725 281 or see our contact page.
Changes to a regular clean
For regular cleans, the scope, frequency and price are agreed in writing before we start. If you want to add or remove areas, change the days or pause the service, tell us and we'll confirm the change in writing before it takes effect. If we need to change anything on our side, we'll tell you first, in writing, before the change applies.