Privacy Policy

This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you contact us or request a quote, we collect the details you give us: your name, phone number, email, suburb or building, business name and details about the cleaning you need. If you attach a file, such as a cleaning scope or tender, we collect that too. Our website also collects basic usage data through cookies and analytics tools, such as pages visited and how you found us.

How we use it

• To reply to your enquiry and prepare a quote
• To deliver and manage the cleaning services you book
• To send you a document you asked for, such as our insurance details or scope checklist
• To send occasional emails, only if you opted in, with an unsubscribe link in every one
• To improve our website and understand which pages help people

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run the business, such as our website host, email provider, customer management system and analytics tools, and only as needed. These providers may store data outside Australia. We may also disclose information where the law requires it.

Cookies, analytics and advertising

We use Google Analytics and Google Tag Manager to understand how the website is used. Advertising tags from Google Ads and Meta are installed but switched off until our consent settings are in place. You can block cookies in your browser settings.

How we protect it

Form entries are stored securely, our website uses HTTPS, and access to enquiry data is limited to the people who need it. Files you upload are checked and stored securely.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by calling 0404 725 281 or emailing [email protected]. If you have a privacy complaint, contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).